2/19/2023 0 Comments Microsoft activesync android![]() ![]() ![]() Open Email App > open Drawer > select "setting icon" > select "your account" > select “ server settings” - check “incoming/outgoing sever” More detail description about issues of the Samsung Email When you have same issue again let us share detail information. If you share some information with us, we will check & fix this issue asap.Īfter fixing it, Samsung email will be released to Google play store or Galaxy app in the near future. We apologize for the inconvenience first. I have verified that all of these devices DO NOT have battery optimization set for the mail apps and are not restricted the power in any way for the client. ![]() I am personally NOT experiencing this issue on my Android S7 that is running 5.5.0.10.2 but I am having this issue on my Note 9 that is running 6.0.00.63įrom what I am seeing, it appears that the 6.X version of your code seems to be going to sleep and not keeping some kind of keepalive going. The main symptom is that after a period of time once they have not received any new emails (so normally during the late evenings/early mornings) their email tops syncing even though we the push option configured on the clients. We are seeing multiple reports that once users have upgraded from Samsung email client once they upgraded from 5.x to 6.x I don’t have an option to install Samsung members (so can’t send logs) and the uninstall update option does not work so we are stuck with no solution (other than to use a different email client) These are all ActiveSync connected devices and only started happening after the Samsung email upgrade. Is it possible that your latest code has deviated from how ActiveSync keepalives are designed to work? Samung wants to be a corporate solution, yet the ONLY way to channel technical issues is through posing in the community. Your response (SamsungAdam) is a perfect example. never help your customer move anything along. The issue with Samsung is, you guys never even try to resolve something. This appears to be an issue with the 6.X release code of Samsung Email according to my testing. I have sent 4 emails to the development team directly. ![]()
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